Collections Officer - Grimsby, United Kingdom - Advantage Finance Ltd

Advantage Finance Ltd

Verified Company

Grimsby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to continued expansion, Advantage Finance Ltd is looking to further increase our team and are looking to recruit a number of dynamic office based professionals, for the role of a Collections Officer, to work in our busy offices in central Grimsby.

Advantage Finance Ltd is one of the UK's foremost specialist motor finance providers, with a successful proven track record of over 20 years, and our parent company S&U plc can trace its roots back to 1938.

We continue to innovate and invest strongly in our IT infrastructure to ensure we can stay ahead in a competitive market space.

The Role

You will report to a Team Leader who will help guide you through our new employee induction process, ensuring you have the support and training needed to excel and reach your full potential.

Key responsibilities will include proactively engaging with customers to discuss any payment problems they may be experiencing and helping them to reach the most suitable forbearance option for their individual circumstances and deliver the best outcome for them.

Excellent communication skills are essential as is the ability to connect with a wide variety of customers from diverse backgrounds and deliver class-leading customer care.

Finance is a highly regulated industry and this means you will need to have sound knowledge and be able to demonstrate the relevant rules and regulations.

While previous experience is desirable it is not essential as we will invest in you Via our Policy Hub training system to ensure you are always confident in your role.

Previous Call Centre and Collections experience will be preferred.

However, if you can demonstrate enthusiasm, professionalism, and a genuine desire to help customers we can provide all the relevant training to help you reach your full potential.

Our continued success has enabled us to expand and provide advancement opportunities for those employees who excel.

Benefits Package
We offer a competitive salary depending on skills and experience.

We also want you to feel valued in the workplace which is why our package goes beyond just a salary.

We offer a generous Bonus Scheme, Life Insurance, Health Care, Pension, and an Employee Assistance Programme.

Advantage Finance Ltd is an equal opportunities employer, and we strive to employ a diverse workforce. We make recruiting decisions based on your experience and skills.

Protecting your privacy and the security of your data is paramount to us, please request a copy of our privacy notice to learn more about how we collect and use the personal data of applicants.

Job Types:
Full-time, Permanent

Salary:
£21,225.00-£24,000.00 per year

Benefits: