Customer Service Executive - Croydon, United Kingdom - The Ardonagh Group

The Ardonagh Group
The Ardonagh Group
Verified Company
Croydon, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Croydon ARDDS857725


Job Purpose

  • Assist and carry out insurance administration.
  • Provide administration and servicing of clients insurance requirements in a timely, technically accurate and cost effective manner, in accordance with procedure and performance standards.
  • Provide broking and administrative services to clients, confining advice and information to those areas in which the jobholder is deemed competent, otherwise seeking advice as appropriate.
  • Understand clients situation, opportunities and problems and design of appropriate solutions.
  • Ensure where possible, premiums are settled in accordance with company credit control procedures.
  • Assist in ensuring that all post and diary activity is completed daily in accordance with the local procedures and performance standards.
  • Assist team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
  • Ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FSA.
  • Develop and maintain positive ongoing relationships with Insurers and Underwriters in a professional manner
  • Ensure that any customer complaints are identified and handled strictly within the company's complaints procedure
  • Deal with new business, renewals and midterm adjustments within authority.
  • Process survey requests, policy documents and accounting debits/credits

Skills and Qualifications

Essential Criteria

  • Excellent organisational skills
  • Sales ability
  • Confident computer usage
  • Knowledge of Microsoft Word and Excel at intermediate level is required
  • You must be enthusiastic, proactive and selfmotivated with a willingness to learn
  • Strong customer service skills
  • Minimum of 5 GCSEs grades A
  • C ( including Maths and English) or equivalent are essential
LI-HC1
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