Academy Training - Aberdeen, United Kingdom - Cammach Bryant

Cammach Bryant

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is looking for an Academy Training & Technical Support Specialist on a permanent, staff basis, located in Aberdeen.

ROLE
The role is one of the key functions within the Service Academy Training organisation delivering to both customers and internal staff:

RESPONSIBILITIES

Accredited technical training to internal & external customers on assigned devices / care area / product line.
Specialised service support on assigned devices / care area / product line to internal & external customers.
Level 2 Specialist for region EN on devices / care area / product line providing advice, training and escalation.
To meet & exceed the expectations of all customers whether internal or external
To ensure high levels of customer satisfaction by providing responsive, high quality service, sales, training for company products
To promote company training, products and services
Represents specialised support on assigned devices / care area / product line
Provides courses (prepare and perform training) & documentation for technical training both internal & external at required locations & customer sites
Support technical corrective actions for own devices / care area / product line
Identifies specialist tools needed by service engineers or customers
Feedback quality situation and issues on specific devices to Quality Department
Performs sophisticated support in the field, preferably whilst coaching
Provides support to sales for offers / quotations / tenders
Responsible for problem solving within competency or escalation as appropriate
Assist Service Director or Business Development to assess prices of services (in discussion with marketing) based on required capacity, margin and competition
Maintains communication & documentation relevant to the quality system & process landscape
Remain updated on new market developments within related Industry
Involvement in management of incident reporting
Internal training products, updates on existing devices
Complete offsite assessments as necessary to approve facilities

REQUIREMENTS

A recognised teacher training program qualification such as City & Guilds course PTLLS & 6304 CTLLS Post Graduate Certificate in Education or equivalent or be willing to attend a relevant course
To hold or be able to hold offshore certificates
Significant related experience in appropriate industry sector
High level technical & practical knowledge

- teaching experience within related discipline or market sector

Job Types:
Full-time, Permanent

Schedule: