Distribution Coordinator - Reading, United Kingdom - Total Energies

Description

• Educated to GCSE standard in both English and Maths
• Experience in logistics and customer service provision desirable
• Numerate, good communicator, team player and able to resolve problems
• Ability to respect strict deadlines and prioritise with good attention to detail
• IT literate, experience of SAP a bonus

• Receiving and processing customer orders and enter into SAP and making outbound calls, as required
• Liaising with haulier for optimal delivery and customer service performance
• Addressing specific documentation requests and customer service concerns, including formal complaints - and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys
• Troubleshooting haulier deliveries.
• Daily review of haulier resource and planning.
• Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up
• Provide general support to the Commercial department
• Identifying process improvements
• Performing general administrative duties

A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book.

Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.