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    Administrative Assistant - Glasgow, United Kingdom - QUIZ Clothing

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    Retail
    Description
    Reception Cover

    Your main role within the business will be to provide cover to the head office reception through break and annual leave.


    • Taking calls into the head office switchboard.
    • Accepting deliveries from couriers and contacting the addresses.
    • Accepting the mail and sorting this within the mailroom.
    • Booking meeting rooms for staff – additionally setting up meeting rooms for external clients and visitors.
    • Greeting guests in reception and contacting staff to meet/collect them.
    • Sending mail out from head office as per staff requests.
    • Allowing entry in and out of the building via security.
    • Working with Retail Operations on ordering store supplies as well as cleaning supplies.
    • Working with the Warehouse team on deliveries.
    Customer Care
    You will support the Customer Care Team in head office by:

    • Answering store calls and developing a vast knowledge of all customer related queries.
    • Archiving all Google Sheets at the end of each month and ensuring the archive is kept up to date and secure.
    • Creating any gift card requests from the team via our internal gift card generator.
    • Providing international customers with any VAT invoices they may request.
    • Ensuring any account deletion requests are handled accordingly with GDPR guidelines.
    Creating new process sheets for payments, refunding, warehouse contact and auditing at the start and end of each month.

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