- Taking calls into the head office switchboard.
- Accepting deliveries from couriers and contacting the addresses.
- Accepting the mail and sorting this within the mailroom.
- Booking meeting rooms for staff – additionally setting up meeting rooms for external clients and visitors.
- Greeting guests in reception and contacting staff to meet/collect them.
- Sending mail out from head office as per staff requests.
- Allowing entry in and out of the building via security.
- Working with Retail Operations on ordering store supplies as well as cleaning supplies.
- Working with the Warehouse team on deliveries.
- Answering store calls and developing a vast knowledge of all customer related queries.
- Archiving all Google Sheets at the end of each month and ensuring the archive is kept up to date and secure.
- Creating any gift card requests from the team via our internal gift card generator.
- Providing international customers with any VAT invoices they may request.
- Ensuring any account deletion requests are handled accordingly with GDPR guidelines.
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Administrative Assistant - Glasgow, United Kingdom - QUIZ Clothing
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Description
Reception CoverYour main role within the business will be to provide cover to the head office reception through break and annual leave.
You will support the Customer Care Team in head office by: