Housing First Team Leader - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Greater Manchester Housing First Team Leader


Reporting to the Head of Support Services, the Housing First Team Leader will be a member of the Independence and Wellbeing Management Team and is responsible for overseeing the day to day delivery of the contract and supervising the delivery of a high fidelity Housing First service which is trauma informed, supporting people who are experiencing homelessness.

The role will provide leadership and guidance to Housing First Workers promoting a positive culture and partnership working.


GREAT PLACES - THE BUSINESS
Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation.

Our vision is to create great homes in great communities none of which would be achievable without the great people in Great Places' workforce.

Whilst social purpose is very much at the core of what we do we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.


CORPORATE RESPONSIBILITIES:


  • To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places.
  • To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and nonfinancial) are met.
  • To act as an ambassador for Great Places at all times.
  • To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.
  • To undertake appropriate training and staff development.
  • To identify and develop individual contribution in the delivery of the Great Places competency framework.
  • To deliver within a culture of customer satisfaction, embedding the reputation of Great Places locally and further afield.

Key Responsibilities

  • Provide a high level of guidance, support and case management for the Housing First Workers, some of these will be employed by different organisations.
  • Effective liaison with the GMHF Central Team.
  • Ensure a consistent approach to support and experience for people on the programme.
  • Collate required performance information for the team relating to the customer's progress to support evaluation of the approach.
  • Responsible for risk profile of area of responsibility and be able to demonstrate effective risk management.
  • Build relationships with landlords and other agencies to encourage partnership working and improve the long term sustainability of outcomes.
  • Build and maintain relationships with Local Authorities across Greater Manchester.
  • Attend all key meetings both internal and external.
  • Operational management of service ensuring contract and financial compliance and adherence to policies and procedures.
  • To ensure the successful delivery of the contract taking responsibility for achievement of targets to agreed timeframes, budget and quality.
  • To proactively manage a team through:
  • timely and effective performance management;
- coaching;
- communication and feedback;
- role-modelling attitudes, behaviours and expectations;
- capturing the learning from mistakes and set-backs;

  • Showing effective and positive leadership through change, in order to support and develop your team to realise individual and team potential and ensure effective service delivery.
  • To ensure the safety of staff by appropriately managing lone working and ensuring all necessary safeguards are in place.

Greater Manchester Housing First Team Leader

Person Specification

  • To have an understanding of the complex interdependencies of homelessness mental health and substance abuse and offending behaviour
  • Experience of managing and supervising staff; effectively coaching to enable creative problem solving
  • Promote the rights, responsibilities and informed choice of the people receiving the service through reflective practice with the staff team
  • Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.
  • Adaptability to changing and emerging needs as the programme develops demonstrating flexibility and resilience in challenging situations
  • High level of relationship skills:
  • Empathy; caring; acceptance; mutual affirmation; an encouragement of responsible risk taking; supportive and constructive challenge and positive expectation for the future.
  • Experience of administration and recording procedures with the ability to audit case notes and gather required data to support the national evaluation
  • To have experience of dealing with housing management issues such as Anti-Social Behaviour in supported housing accommodation and working with landlords to find person centred solutions
  • Professional and value led with integrity, inclusivity and respect for diversity
  • An ability to work in uncertainty and maintain a positive approach.
  • Ability to work flexibly and when needed outside normal working hours
  • Ability to quickly build rapport;
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