- Change management support to practices in meeting the digital capabilities set out in Primary Care Access Recovery Plan & adopting a Modern General Practice Access model.
- Establishing general practice digital champions.
- Promotion of the digital front door, including increasing registrations for the NHS App and promotion of its functionality.
- Ensuring all practices in the Black Country are utilising the register with a GP service.
- Sound understanding of project methodologies
- Experience in project management and supporting change management processes in primary care.
- Good skills in communications and stakeholder management, particularly with general practices.
- Knowledge of general practice and management of digital projects within primary care.
- Good understanding and knowledge of EMIS Web and/or TPP SystmOne.
- Interpret, investigate and resolve complex issues were theremay be a range of options available
- Provide specialist advice across a range of Digital andPrimary Care issues
- Undertake complex and detailed information analysis ofspecific projects
- Monitor and track risks and issues and its proactiveresolution and escalation processes
- Provide coordination of and participate in relevant meetings,reporting and providing information advice and support where requested
- Work with SeniorManager and key stakeholder to investigate the causes of any variance fromplan/delivery targets and contribute to the implementation of solutions
- Employ negotiation and diplomacy skills with all key workingrelationships in order to communicate highly complex and frequently sensitiveor contentious information necessary to achieve project goals
- Proactively communicate and consult with key stakeholders toensure they are briefed on development on all phases of the project
- Support the development of internal and externalcommunications where required with stakeholders and internal and externalCommunications team
- Responsible for the creation of PRINCE2 project documentationand support for others in the creation/managementof project documents
- Liaise with appropriate functions withinthe organisation, other NHS organisations and other non-NHS organisations.
- To develop best practice protocols andshare these across the organisation
- Contribute to the financial delivery ofthe service ensuring it is cost effective and delivered on time
- Responsible for preparation ofcorrespondence and complex papers, as directed by the delivery programme manager
- Deliver against organisationalobjectives, achieving quality outcomes, prioritising own workload and workingto tight deadlines.
- Support the senior manager on thetargeting of monitoring, implementing, evaluating and delivery of plans byproviding sophisticated, high quality information and analysis
- Continually strive for deliveringproject/function outcomes, value for money and greater efficiency within theorganisations budget
- Carry out timely and accurateinformation analysis and reporting on agreed areas of portfolio set out by thesenior manager
- Actively supports and contributes to thedevelopment of key performance indicators for the successful assessment of performance
- Test and reviewnew concepts, models,methods, practices, productsand equipment
- Delivers training to ensure there are processesin place for spreading and sharing learning outcomes
- Provide coordination of and participatein relevant internal and external working groups and provide project advice,expertise and support where requested.
- Provide relevant and timely specialistadvice and guidance on own portfolio of projects/functions
- Responsible for issuing work packages,monitoring progress and performance and when required, re-allocating the workfor other areas of activity
- Contribute to the strategic planningmaking adjustments as necessary.
- Deliver against objectives, achievingquality outcomes, prioritising own workload and working to tight deadlines
- Contribute to the strategic planningmaking adjustments as necessary
- Support implementation of strategic modernisation/serviceimprovement, public health, workforce or commissioning strategies and anyassociated action plans, in accordance with the agreed priorities
- Contribute to the development ofperformance and governance strategies and the development and implementation ofimprovement programmes
- Deliver against objectives, achieving quality outcomes,prioritising own workload and working to tightdeadlines Person Specification
- A good understanding of the health and social care environment and roles and responsibilities within it
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks
- Skills for providing structured and ad hoc learning for projects
- Working knowledge of Microsoft Office with standard keyboard skills
- Educated to degree level in relevant subject or equivalent specialist level of experience of working at a similar level in complex specialist area
- PRINCE2 Foundation level or significant specialist experience of using the methodology in the workplace and on projects
- Significant experience in project management, and supporting change management processes
- Experience and understanding of evaluating and measuring performance
- Experience in communications and stakeholder management
- Working knowledge of Microsoft Project
- Previous experience in similar role in public sector
- Understanding of project methodologies
- Solid understanding and knowledge of at least one clinical system, either primary, secondary or relevant
- Good technical understanding
Senior Specialist: Digital First Project - Wolverhampton, United Kingdom - Black Country Integrated Care Board
Description
Job summary
We currently have an exciting opportunity for the right candidate to join our established Digital First Primary Care (DFPC) Programme team. After a highly successful first year of the programme, we are seeking to embed and build on the digital transformation advances made in primary care. Key to this will be supporting primary care change management to optimize the digital solutions in place to realise the full benefits.
In 2024/25 the programme will focus on the following key areas:
The post may also be offered as a secondment opportunity.
Main duties of the job
The key purpose of the role is to manage and ensure delivery of projects that make up the Digital First Primary Care (DFPC) Programme, contributing to achievement of the vision for Digital Optimisation. The successful candidate will need to demonstrate:
About us
The Black Country Integrated Care Board (ICB) is a statutory NHSorganisation responsible for developing a plan for meeting the health needs of million people in the Black Country. We manage the NHS budget forthe area (Dudley, Sandwell, Walsall and Wolverhampton) and we areresponsible for planning and buying Primary Medical Services (GPs), dental,optometry and pharmacy services.
Working for the ICB means you are makinga difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),known as Healthier Futures, which is a partnership of organisations workingtogether to bring health and social care services closer together for the goodof our communities. We support the ICS vision for a healthier place withhealthier people and healthier futures.
The ICB has five core values that underpin theway we work and help to guide our actions and the decisions we make for localpeople and communities. These are compassion, inclusivity, integrity,fairness and trust.
We are an equal opportunities employer who actively supports andencourages increasing the diversity of our employees, and welcome applicationsfrom people with transferable skills gained through experience across the fullrange of health and social care settings.
We are also a bronze award holder under the Defence EmployerRecognition Scheme (ERS). The ERS recognises commitment and support from UKemployers for defence personnel.
Job descriptionJob responsibilities
Skills and Knowledge
Essential
Qualifications
Essential
Experience
Essential