Customer Care Assistant Associate - Stratford-upon-Avon, Warwickshire, United Kingdom - Enable International

Description

At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships.

At Enable, we're creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team.

You will work as part of a support team, alongside a Customer SupportManager, to deliver value to our customers through Enable's software.

A key element of your role will be providing frontline support to our customers. Rapidly learn the basics of the Enable software, enabling you to resolve customer queries
Provide a friendly and helpful service to customers when they contact Enable
Triage incoming customer requests, with support from the rest of the team
Solve our customers problems and assist them in using the Enable software
Maintain an understanding of open support queries and escalate issues to peers as and when required.
A bachelor's degree.
Confident communication skills or customer facing experience
Self-motivated and proactive attitude to support the team where necessary

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.

LI-Hybrid
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