Motor Claims Recovery Specialist - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Marshmallow:

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK.

All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm.

Since we started, we've helped 100,000s of people get a fairer deal on their car insurance.

Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of.

We believe that our future is helping these people by learning about their experiences, and building our company around their needs.

And there are strong signs that there's a need for a company like us.

Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started.

How we work:

We're really proud of the culture we've created.

We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps.

We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together.

We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong.

We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things.

Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction.

That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom.

To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud.

Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We're so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Claims Team:

We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a startup means that you have to be adaptable and excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service. Please note, due to the nature of this role, some 'out of hours' work may be required.

Role Description:

What you'll be doing:

Maintain your own portfolio of work, effectively delivering market leading cost control and excellent customer service
Pursue recovery, provide guidance and direction to the claims team ensuring the customer is regularly updated and aware of all processing
Work on all high value cases at an early stage to ensure recovery of the claim starts at the earliest opportunity, reviewing and preparing cases for our panel solicitors
Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate
Recommend discontinuation of recovery having commercial implications at the forefront of your mind at all times
Assisting junior members of the team with more complex technical queries and cases, as well as providing guidance, training and support to aid with their personal development. In addition you will have your own caseload in support of achieving team targets
Actively demonstrating and promoting the importance of delivering a high quality, fair and compliant service to our customers
Proactively identifying challenges, pain points and working with the Team Leads to resolve them
Managing suppliers and ensuring they are proactively settling cases in Marshmallows best interest and challenging decisions made where appropriate
Helping to develop and implement new processes
Proactively spotting patterns in the frustrations or expectations of our team and identifying where and how we can change our processes, tools or product
You'll be able to work off your own initiative and are confident in making datadriven decisions

Who you are: