- Provide on-site, remote, and telephony-based support to a variety of different clients, being a point of expertise when issues arise.
- Proactively monitoring client infrastructure to prevent downtime and major incidents that may otherwise arise.
- Ensuring that the Service Level Agreements (SLA) are adhered to at all times.
- Knowledge and experience of supporting Windows Server environments including Active Directory, Exchange & Office 365 & Intune
- Exposure to Azure environments
- Exposure to networking including firewalls, switches and routers.
- A desire to learn and continuously keep up to date with current and emerging technologies.
- Experience working in a Managed Services environment, with the ability to support multiple client infrastructures would be highly beneficial.
3rd Line Support - Watford, United Kingdom - beaumont
Description
Job Description
Are you an experienced 3rd line Support Engineer looking to build on your existing experience within an organisation that provides growth?
Do you want to work for a Managed Service Provider that listens to its employees and takes into consideration their personal and professional development needs?
A leading Managed Service Provider in the Watford area are looking for a 3rd Line Engineer to come into their team to provide remote and telephony-based support to one of their clients. A fantastic opportunity to develop your skills taken from a managed services background, gaining exposure to a variety of different technologies and infrastructure networks.
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If you're looking to develop your skills from a Service Desk position into a client facing position then click apply