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- Be the custodian of the performance and planning data set to support management of all client's specific business metrics and KPI s - this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual)
- Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
- Work with leadership team to help identify under performance and plans to remediate
- Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
- Monitor performance against legal, regulatory and sector requirements
- Work with the Technology team to future proof the required IT infrastructure for performance management
- Develop a blueprint which could be rolled out and applied for other areas of the business
- Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)
Performance Lead- Insurance - London, United Kingdom - Lorien
Description
Performance Lead
We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.
Inside IR35
Hybrid- occasional travel to Redhill office
Responsibilities:
Experience