- Lead and coach ateam, fostering skill development among team members
- Mitigate business risk by overseeing regulatory processes and ensuring adherence torequired regulations in all areas of operations
- Create and maintain comprehensive documentation of compliance processes and keep them up to date in line with evolving regulations and new markets
- Identify, manage compliance risks and escalate issues, where appropriate
- Work closely with other business leads to integrate necessary regulatory checkpoints in their processes and procedures
- Collaborate with the Playzido Program Manager to support new market entries projects taking ownership of the compliance related activities
- Manage the relationship and day-to-day activities with the compliance labs (such as GLI andeCogra)
- Work closely with the Light and Wonder core compliance team to liaise with the various regulators
- Stay informed about regulatory requirements, and clearly communicating their impact to the business
- Enhance theCustomer Support frameworkto streamline incident management and improve bothinternal and external communication processes
- Define and document incidents resolution and reporting processes in line with the various regulatory requirements
- Conduct monthly internal reviews of Customer Service operations to identifyincident trends, pinpoint areas of improvement and explore potential enhancements
- Proactive provision of continuous improvement by investigating ways to enhance the quality of processes and tools.
- Previous experience in a regulated environment, preferably withing the onlinecasino industry
- Excellent stakeholder management skills
- Impeccable organisation and communication skills
- Great at working with others, proactive with ideas and solutions
- Knowledge of the gambling industry (specifically Casino)
Global Operations Manager - London, United Kingdom - LNW Gaming UK Limited
Description
iGaming:
If it's iGaming, we know a thing or two. Light & Wonder's digital team leads the global gaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
Position Summary
We have an exciting new opportunity for a Global Operations Managerto join the PlayzidoTeam, a division of Light and Wonder group. As a senior member, this positionentailsleading a team that is responsible for the day-to-day complianceoperations acrossvarious markets (EU, UK, CA, US, Latam) and customer service management.
Responsibilities ofthe Global Operations Manager :
Qualifications
Desired Skills and Experience
Work Conditions
Light & Wonder, Inc. and its affiliates (collectively, "L&W") are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.