Ict Technician - Abingdon, United Kingdom - PLANET RECRUITMENT SERVICES LTD

PLANET RECRUITMENT SERVICES LTD

Verified Company

Abingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd/3rd Line Support Engineer

Abingdon

£28-£40K

Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England.

Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch.

This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step.

You should be passionate about providing exemplarycustomer service.

Main responsibilities:

To manage all incidents and customer requests from receipt to resolution and closure
Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Supporting the implementation of cloud solutions
Incident and problem management taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
To ensure service level agreement standards are met
To promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
Promote best practices and adhere to change control process
Accurately plan and organise a working week
Review scorecard weekly with Team Lead & or Manager

Knowledge/experience required:

Experience in a service delivery environment
Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
Proven experience of delivering to SLAs
Proven experience in excellent customer service
Demonstrated understanding of technical troubleshooting and fault finding

Why work for us
Our client prides themselves on developing individuals to reach their full potential.

We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box.

As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation.

Some highlights of working for our client include: