Technical Claims Handler - Liverpool, United Kingdom - Davies Group

Davies Group

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform
discounts for over 800 retailers
25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
Development, training, and professional qualifications

Please note, this is a hybrid role where you will need to go into the office at least one day per week.

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers.

So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims.

The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

To pro-actively manage a caseload of motor claims
Maintain accurate data on relevant case management system
Comply with set client SLA's
Ensure quality service standards and productivity levels are maintained to a high standard
Allocate new claims and set strategies
Carry out supervisory tasks appropriate to level
Assist with training and mentoring junior team members
Undertake appropriate additional tasks provided by the Team Leader
Attend Client review meetings and assist with client project work where applicable
Build and maintain excellent relationships with Clients

Abilities And Knowledge:

Minimum 5 years claims handling experience
Excellent attention to detail
Strong communication and negotiation skills
Strong organisational skills
Supervisory experience is desirable
The ability to manage own volume workload via task management
The ability to work as a team and independently
Strong Client relationship skills

A bit about Davies:

We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda.

Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business.

We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are
Dynamic - We readily adapt to the changing environment. We strive for what's next.

We relentlessly seek more:
for our business, our clients, our colleagues, and our communities.

We are
Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We
Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are
Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

Salary:
£21,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Gym membership
Health & wellbeing programme

Schedule:

Monday to Friday

Application question(s):

Do you have experience in managing a caseload of complex motor claims to conclusion?

Experience:

Claims Processing: 1 year (preferred)
- technical knowledge motor claims: 1 year (required)

Work Location:
Hybrid remote in Liverpool