Administrator - Reading, United Kingdom - Thames Water Utilites

Thames Water Utilites

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
We are the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing:

We're looking for someone to provide specified administrative support to Customer Relations by uploading complaints onto our inhouse systems as well as deal with customer enquiries to support the complaints teams.

Our key priorities are ensuring our Case Managers have complaints to work through, providing accurate data on the daily reports, re-allocating any work a manager has asked for and adding work to PowerApp System.

You will act as the point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate

Key duties will include:

Collating data and produce standard reports for use by the team, area or department
Maintaining data using companyspecific systems, ensuring records are accurate and up to date
Communicating with a wide range of people in a courteous and professional manner, acting as an ambassador for the Company

What you should bring to the role:

Some previous experience working in a related role such as customer services or administration
Good verbal and written communication skills
Reasonable numeracy
Good organisational skills
Fully competent at using the appropriate Company IT systems and Excel and CRM along with other Office software

What's in it for you?

We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive.

For our office-based roles we're moving to a hybrid approach with various options across working from home, office and our sites.