Support Desk Engineer - Cardiff, United Kingdom - Stable

Description

Job Description

Company Overview: Stable is a leading Microsoft partner and a Cloud Solution Provider since 2001, we are a company dedicated to delivering innovative solutions to our clients. We pride ourselves on leveraging cutting-edge technologies to drive business transformation and efficiency.

Job Description:

Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an integral member of the core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities.

Key Responsibilities:

• first and second level support for customers using Microsoft technologies, such as Azure, Endpoint Manager, Microsoft Defender, and M365.
• and troubleshoot technical issues, using remote access tools, ticketing systems, and knowledge bases.
• effectively with customers, technical team, Solutions Architects, Delivery lead and team, and other stakeholders, providing timely updates, feedback, and solutions.
• customer satisfaction and service level agreements are met throughout the support process.
• complex or unresolved issues to the appropriate level of support or management.
• and update customer records, tickets, and solutions in the support system.
• technical knowledge and best practices to ensure the optimal performance and security of Microsoft solutions.
• with the leadership team and other Support Desk Engineers to share lessons learned, best practices, and improve support processes.
• up to date with the latest Microsoft technologies, products, and certifications.

Qualifications:

• years of experience in IT support, preferably in a Microsoft environment.
• in Microsoft technologies, such as Azure, M365, Endpoint Manager, and Defender.
• communication, collaboration, and problem-solving skills.
• to work independently and as part of a team.
• and service-minded.
• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Security Administrator Associate) are highly desirable.

What We Offer:

• salary and benefits package.
• for professional growth and development.
• dynamic and supportive work environment.