2nd Line Support Engineer - Runcorn, United Kingdom - Matched Group

Matched Group

Verified Company

Runcorn, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Support Engineer

Basic:
£25,000 - £30,000 + benefits + excellent training opportunities

Role:
Provide day-day technical support

Location:
Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56)

WHY?Fast growing & leading IT Services Provider

Do you have 2+ years experience within a technical or IT support role?
Are you looking for an exciting role with lots of training and development?
Do you have strong communication and customer service skills?

Our client is a leading IT services and solutions provider who specialise in all aspects of IT Infrastructure including on-premise and in the cloud.

They deliver excellent solutions to their customers whilst providing the highest level of service.

As technologycontinues to quickly develop, they fulfil the vital role of understanding how these benefit their clients, exploiting new opportunities and increase efficiency.

Due to growth, they are looking for a 2nd Line Support Engineer to be responsible for providing day-to-day technical support to internal and external customers.

You will be responsible for incident resolution within the areas of your expertise. This is agreat opportunity to relish in providing excellent customer service experience within an SLA guided environment.

The business is keen to provide an opportunity for career development and growth so if you are in a 1st Line Support position or similar, this is a fantastic opportunity to take a step up in your career.

Key Responsibilities: 2nd Line Support Engineer

Providing professional and efficient 2nd line technical support
Providing onsite support services as part of the customer location team rota
Incident ownership, with technical diagnosis and fixing of issues either remotely or onsite
Proactively managing backup schedules and targeted reaction to monitoring platforms
Troubleshooting infrastructure systems to determine satisfactory incident resolution
Strive to exceed in the delivery of operational KPI's and customer SLA's.

Experience Required: 2nd Line Support Engineer

Experience of 2nd Line Support, IT Support, Technical Support, Help Desk Support or similar experience
Experience of Active Directory, Windows 10, O365 user management and troubleshooting skills
Sound troubleshooting skills along with excellent communication skills
Working experience of hardware components
Driving licence to commute to client site when needed

For more information please get in touch with Katie at Matched Group

IT Support / Technical Support / Helpdesk Analyst / Help Desk Analyst / Help Desk / Helpdesk / 2nd line support / Second Line Support / Technical Engineer / IT Engineer / Technical Analyst / IT Analyst