Energy Analyst - London, United Kingdom - Pertemps Coventry

Pertemps Coventry

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Account Administrator
To deliver high quality customer services to the clients within your portfolio by managing complex

queries and supporting the Client Managers. You will ensure that you work closely with the Client

Manager to ensure smooth delivery of services and exceptional customer experience.

You will work alongside the Client Manager and work closely with other members of the client

management team to support the customer, internal sales agents, and third-party intermediaries. You

will be communicating with internal and external stakeholders, supporting the completion of the

contractual process for new and repeat clients alongside other energy services offered. You will be working with complex data and producing reports for the business.

As a person you will be communicating with people at all levels from the sales team to the board.

helping them in their daily jobs, as well as maintaining good supplier and stakeholder relationships.

You will work with the Strategic Account Directors to assist with the onboarding of new clients and to

identify, upsell and cross-sell opportunities such as Net Zero Strategy, EEaaS, Water Services etc.

Key Responsibilities

Updating and producing reports for the wider business
Assisting with client queries in line with service level agreements
Develop and maintain excellent working relationships with suppliers and partners
Contract management
Preparing and leading client meetings
Collating sales, renewals and customer figures for both the SME and corporate teams
Drafting and production of external correspondence
Demonstrate the ability to adapt to a fastpaced environment
Assisting with any other adhoc work that is required
Portfolio management of large clients
To provide quality delivery to clients within the portfolio and ensuring client service level agreements are met
Ensure you support clients with: Data reporting, Portfolio management including Change of Tenancies and site additions, Query management
Responsible for resolving client issues with energy suppliers/other industry parties etc
Attending regular review meetings with clients
Provide KPI reporting to the Senior Client Manager on your clients in a timely manner

This is a hybrid position working 4 days from home and 1 day in the office offering a salary of

£30,000