Complaints Handler - Redhill, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Redhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a fantastic organisation within the Financial space.

They are currently looking for a Complaints Handler to assist the clients' customers who have raised a complaint or issue, you will be more than just a friendly voice to answer their questions;you will be an attentive listener and problem solver too to get to the bottom of their complaint.

This role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation, whilst protecting theirinformation through our GDPR and data protection guidelines.

This is a varied and interactive role where no two days are the same. Monday to Friday 09:00-17:00

You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.

What the Complaints Handler will be doing:

Ensure exceptional customer service is provided to complainants
Adhere to company complaints policies & procedures
Acknowledging, drafting, and sending out complaints promptly written and verbally
Responding to all complaints within set time limits, systematically and fairly
Resolving customers' queries within agreed authority
Investigating the cause of individual complaints
Gathering information from relevant departments
Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately, and clearly
Make suggestions to improve processes and documentation to reduce complaint

What the Complaints Handler may look like: