Administrator - Tamworth, United Kingdom - Topcon Positioning Systems

Topcon Positioning Systems

Verified Company

Tamworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Job purpose:Process sales, repair & service orders, and purchases orders whilst providing a high level of customer support to our customers.

Duties and responsibilities:

Ensuring that customer orders are entered accurately, and order or delivery status is accurately communicated in a timely manner.
Front line customer support and call handling; advising on product, price, availability.
Utilizing the company inhouse management system ERP for order, delivery & stock control.
Preparing orders for delivery to agreed delivery schedules and receiving all goods in.
Working closely with Departmental Managers and Dealers to provide any necessary administrative and other support.
To accurately support stock control procedures including ordering & audit checks of stock levels.
Processing customer returns, management of back orders and updating stock.
Processing repairs and warranties on S4 and contacting customers to arrange collection and providing updates.
Providing cover for Operations & Stock Control Supervisor's none supervisory duties as required.
Comply with all relevant health and safety legislation.
Maintain a good working relationship with other departments.
Work within the confines of the General Data Protection Regulations; respecting the rights of Data Subjects and ensuring that personal data is processed and described in the Company's Data Protection Policy.
Assist in other areas of the company's operations (within capabilities) and other duties as required.

Persons specification:

Previous experience of working within a Customer support or Service support role
Previous office administration experience.
Strong computer skills, proficient with Microsoft Office software and CRM systems.
Able to demonstrate an understanding of the principles and processes to providing first class customer services.
Strong communication and coordination skills, enabling clear and accurate delivery of information to customers.
Excellent attention to detail, ensuring data input accuracy.
Good organisation skills, with the ability to manage various deadlines and duties.
Good problemsolving skills.

Assembler