Customer Experience Manager - Leeds, United Kingdom - Unite Students
Description
**Student Experience Manager - LeedsWelcome Home
Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then wehave room for you
We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as
Student Experience Managersandhelp us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.
You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level.
You will support the General Manager to deliver improved service, safety, and sales performance,effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.
You will be able to:
- articulate and advocate the organisations vision and strategic plans to your team to help deliver change
- adapt your style to inspire, engage, and motivate your team in varying situations
- manage your own and your team's workload and pressure, and adapt to evolving situations by seeking alternative approaches
- adjust current working processes and generate new ideas in response to transformational changes and demands
- build a network and collaborate with cross functional teams with diverse expertise and capabilities
- champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds
- reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development
We will provide you with:
- A market competitive salary and benefits package
- Excellent training to support your learning and development
- An opportunity to grow your skills in a supportive and collaborative environment
Room for Everyone
We're proud to be an employer that
embraces individuality, and we're passionate about building inclusive teams.
We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.
We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.
Building a
home for success, for bothour employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar.
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