Workday HCM Consultant - London, United Kingdom - Coforge

Description

Role- Workday HCM Consultant

Job type- Permanent

Job location- London, UK

Salary- Competitive

Job Description:

Workday HCM Consultant.

• Provide expert level post production support services for HR team including issue resolution and enhancements in Workday HCM, Recruitment, Absence, Time tracking, Learning, Talent Management and Payroll modules.
• Utilise your deep knowledge to configure these modules and ensure they align with HR requirements.
• Collaborate closely with client's HR team to understand their unique needs, resolve support requests, and participate in strategic road mapping services to enhance workday experience.
• Should be able develop and support projects by providing customized documentation, functional specification, technical specification wherever possible, test cases, knowledge transfer documentation and user training documents.
• Understanding of ITIL framework & SLA's with particular emphasis on Change\Release\Problem & Incident Management).
• Should have experience dealing with all levels of priority based tickets coupled with a strong understanding of SLA processes and escalation processes therein.
• 24X7 service mindset. Getting the Business back in business, whatever it takes
• Open to short travels inside UK/ EU on assignment, if required.
• Must have strong interpersonal skills and be able to deal with any client escalations.