Desktop Support Engineer - Bonnyrigg, United Kingdom - CBSbutler Holdings Limited

    CBSbutler Holdings Limited
    CBSbutler Holdings Limited Bonnyrigg, United Kingdom

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    Desktop Support Engineer

    +6 months +

    +Onsite in Edinburgh

    +SC cleared role

    +Inside IR35

    +£225 - £250 a day

    Skills:

    +2nd line support experience

    +Windows 10 Operating Systems

    +Active directory

    +DNS

    +SSCM

    +Cisco

    +++ Please note SC clearance is essential for this role +++

    Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

    Primary role requirements:

    * Responsible for maintaining and promoting highest level of service to the client
    * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
    * Responsible for Incident ticket handling, escalation and problem diagnosis
    * Desktop / Laptop / VDI - build, configuration and deployment to end users
    * Assist with software installation / deployment
    ** Cover on TechBar

    Secondary role requirements:

    * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
    * Hardware installation / upgrade / break fix for desktop, laptop, and server
    * Smarthpone support
    * Assisting with customer projects
    * Create and update procedural documentation
    * Basic telephony support and cable patching
    * Provide second line operational support across a variety of platforms.
    * Initial investigation and reporting of network failures.

    Essential Skills and Qualifications:

    * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
    * Knowledge of Microsoft Office 2010 onwards
    * Working knowledge of Active Directory - Users and Computers
    * Have an understanding of DNS, DHCP
    * Working knowledge of Cisco AnyConnect VPN
    * RSA Secure Login administration
    * Proven and demonstrable software and hardware troubleshooting skills
    * Knowledge of Microsoft SCCM and OS / Application deployment
    * Good written communication: concise and accurate call logging, documentation and email correspondence
    * Able to work well as part of a team or independently


    If you'd like to discuss this role in more detail, please send your updated CV to and I will get in touch.