Patient Pathway Support - Croydon, United Kingdom - Croydon Health Services NHS Trust

    Croydon Health Services NHS Trust
    Croydon Health Services NHS Trust Croydon, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Patient Pathway Support - Band 2

    An exciting opportunity has arisen for a clinic receptionist to join the team in Respiratory at Croydon University Hospital.

    The post holder's duties will include making follow up appointments for various outpatients clinics, dealing with telephone and face to face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants and other departments in the hospital.

    The post holder will contribute to ensuring that an efficient and effective outpatient services is delivered to meet the needs of the patients.

    The ideal candidate will have excellent people skills; excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. In addition they will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.

    Interview Date: Friday 17th May 2024

    Main duties of the job

    The post holder will undertake a wide range of clearly defined administrative and reception duties to ensure efficient and effective outpatient services are delivered to meet the needs of the patients.

    Areas of work will include:

  • Reception areas
  • Clinic preparation
  • Registering referrals and booking appointments
  • Electronic Referral System

    • About us

    Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

    These include:o Croydon University Hospitalo Purley Hospitalo The Sickle Cell and Thalassaemia Centre in Thornton Heatho Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodsideo A minor injuries unit in New AddingtonThe Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic Vision:"Excellent integrated care for you and your family, when and where you need it"Our 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staffo You feel in safe hands with highly professional staffo You feel confident in your treatment from skilled teams of compassionate clinicianso You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services

    We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to "Listening into Action" is new and different.

    Job description

    Job responsibilities

    ****Please see the attached supporting document which contains more information about the role *****

    Person Specification

    Qualifications

    Essential

  • Educated to GCSE / O' level or equivalent, including Grade C or higher in English and Maths
  • NVQ Level 2 or equivalent

    • Desirable

  • Experience of working in a healthcare environment
  • Secretarial qualification ( AMSPAR)
  • Evidence of on-going continuous personal development (CPD) and training

    • Knowledge & Experience

    Essential

  • Experience of customer service in a multicultural environment
  • Knowledge and understanding of the importance of equal opportunities
  • Demonstrates understanding of importance of maintaining privacy and dignity
  • Experience of prioritising own workload in a highly pressurised working environment

    • Desirable

  • Working knowledge of healthcare based IT systems
  • Knowledge of appointment booking systems PAS / eReferral Service
  • Awareness of patient pathways & NHS Targets
  • Understanding of medical terminology

    • Personal Qualities

    Essential

  • Excellent organisational skills
  • Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
  • Able to deal with the public in person and on the phone