Appeals, Complaints and Conduct Coordinator - London, United Kingdom - Prospectus

Prospectus

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a leading London University are currently looking to recruit a temporary Appeals, Complaints and Conduct Coordinator on a full-time basis (35 hours per week).

This post is looking to start as soon as possible and running for 3 months in the first instance, the role will be hybrid working with a minimum of 2 days per week on site and the remainder remote.

Key responsibilities for this post will include:

Providing clear advice on regulations, policies, and procedures.
Supporting in investigation and bringing cases to resolution in line with the university's regulations and processes.
Proactively triaging appeal and academic misconduct cases. Managing a varied caseload, including liaising with, and responding to students and staff during the investigation of the case, presenting summaries of cases and drafting correspondence including Completion of Procedure letter.

To be considered for this post, you will have:

Experience in a similar role, ideally from within higher education, or a similar type of organisation, preferably with previous knowledge of complaint handling.
IT proficiency, including using Excel and mail merging.
Experience managing a varied workload and prioritising tasks.
Strong knowledge and understanding of safeguarding, GDPR and data protection standards. Ability to pick up new systems and processes with ease.

The post is looking to start as soon as possible, so you will need to be available immediately or at short notice to be considered.

**Closing Date: 01 Mar :59:59