Customer Experience and Insights Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London UK

Grade:10 (for internal use only)

The Role:

Reporting to the Global Head of Customer Experience & Insights, the Customer Insights Analyst collects, analyses, and communicates customer insights to SPGICI Executives and teams.

It is a high-profile role that helps our leaders and colleaguesunderstand our clients' needs and preferences. We seek an exceptional communicator with advanced analytical skills and curiosity about the global commodity trade.

The Impact:

The reports and infographics you will produce will be regularly read by the SPGICI President and the Management Committee and will shape our Customer Experience strategy and design.

You will provide our company with contextualized, data-driven,and actionable customer insights which accelerate commercial growth and inform strategic and operational business priorities.

In this role:

You will be responsible for synthesizing insights from different qualitative and quantitative sources of customer information and leading transformation projects aimed at business growth via improved customer experience.

Preferred Qualifications:

D ata visualization, web design, market/customer segmentation, marketing analytics, and data science skills
Experience with Voice of the Customer programs, Customer Data Platforms
Growth marketing or marketing analytics experience
Strong professional network in research and/or commodities markets

Qualifications:

Excellent analytical, interpersonal, presentation, and written communication skills
Strong ability to influence colleagues across all organizational ranks and geographies
A university degree in any discipline, and 35 years of progressive professional experience in a writing, advisory, strategy, or analytical role
Passion for learning, Intellectual curiosity, kindness, and exceptional work ethic

About the S&P Global Commodity Insights (SPGCI)

S&P Global Commodity Insights, a division of S&P Global, is a $1.8 bn market leader in Price Benchmarks, Data, Analytics, Workflow Solutions, Advisory& Events for the global commodity markets.

For over 100 years, we've been a trusted connector that brings togetherthought leaders, market participants, governments, and regulators to co-create solutions that lead to global economic progress.

Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture,and shipping.
For more information, please visit commodity-insights/en

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Equal Opportunity Employer