Data Management Quality Lead - Bournemouth, Dorset, United Kingdom - NEC Software Solutions

Description

NO AGENCIES PLEASE
The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to:
Monitoring staff performance, training and competency, as well as the service''s equipment and facilities.
Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers.
Support Programme Manager in achieving objectives and capacity planning.
Ensure proper disposal of sensitive data and compliance with regulations.
Maintain policy documents and ensure legislative compliance.

Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues.

Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales.

Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff.

Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.

Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis.

Facilitate staff training and educational programmes to enhance their performance.

Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues.

Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave.

Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., Monitor and manage the service''s equipment and facilities, including offices, van and camera maintenance.

Flexible approach to the changing needs of the local service and the organisation as a whole.
Support colleagues with absence cover of screening clinics and/or grading depending on experience.
Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services
A full UK driving license and preferably your own transport
Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent.
We are proud of the benefits we offer employees of NEC Software Solutions
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/ sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A fantastic selection of flexible benefits to suit your individual needs
~ We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

We'd love your help.