Evening Customer Service Centre Advisor - Birmingham, United Kingdom - Maximus UK

Description

Job Description

To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimize productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

• Identify additional support with other sites where necessary in management of the appointment session
• Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
• Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
• Arrange travel for customers who require assistance in getting to their appointment
• Provide a professional outstanding service to customers in line with CHDA vision and values
• Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines

Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above

• IT literate, with good Microsoft Office skills
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
• Demonstrable experience in an administrative or customer service position
• Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner

Responsibilities

• Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
• Update records accurately using in house computer system

Flexible and adaptable to meet the needs of the business and our customers

Benefits

• Performance Director
• Performance Manager
• Team Performance Lead
• Business Support Manager
• Service Delivery Lead

EEO Statement: Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions.