Customer Experience - Woking, Surrey, United Kingdom - DoubleTree by Hilton - Woking

Description

The primary objective of the role is to maximise revenue through pro-active and reactive selling and commercial management strategies and techniques.

To carry out sales strategies and action plans which support the hotel purpose and addresses short, mid and long-term business opportunities.

Maintain regular contact with key accounts to maximise hotel use. Keep accurate information on clients business needs and trends and to proactively use this data.
Prioritise sales efforts, both by telephone and direct, on :
the local market
travel consortia

To liaise with Reservations, Front Office and Conference department regarding special rates, allocations, promotions etc and to ensure all departments are aware of these.

Research and identify new sources of business via telephone sales, market research, in-house sales, direct mail, cold calling etc.

To constantly monitor the performance of the hotel and to develop strategies to rectify any negative deviation in hotel performance.

To submit weekly reports on sales highlights, groups, M&E confirmed and provisional business.
To submit on a monthly basis a detailed report on sales activity, contacts, results etc.
To pro-actively source and report competitor and hotel industry information that will assist in long and short term planning.
To keep aware, through networking with competitor hotels sales departments, on the trends, threats, opportunities etc. and react accordingly.
To actively promote the companys other hotels and pass on leads and information to the sales personnel.
Take appropriate action to resolve guest complaints.
you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
Private Healthcare Plan
financial assistance towards the cost of healthcare
2 x annual salary life assurance
Learning and development opportunities
from our lots of in-house training courses and programmes and over 1,000 training courses available on our Training University
Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
Hero Of The Month recognition programme to recognise and celebrate your achievements

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.