Service Delivery Analyst - Portsmouth, Hampshire, United Kingdom - ECS Resource Group Ltd

Description

Service Delivery Analyst - 24x7 shifts - Portsmouth - £45,000
My Global Infrastructure consultancy client are currently recruiting for an Service Delivery Analyst to coordinate the Command Centre and Technical Teams for problem determination and recovery, Identify and implement and service improvements


Core Responsibilities:
Technical Management of live services.
Coordination of Command Centre and Technical Teams for problem determination and recovery
Identify and implement service improvements.
Own and drive all service incidents through to service recovery.
Planning and Implementation of weekend maintenance period tasks
Manage change activity on live services.
Participate in 24/7 Rotating Shift Pattern

Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades.

Provide leadership, mentoring and guidance to the wider Command Centre Team.
Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the

Command Centre Required Experience:
Service Level Management (Incident, Problem and Change Management)
Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)
Experience in an Operations environment.
Previous leadership experience would be highly advantageous.

Happy to work shifts - 24/7 Rotating Shift Pattern mix of 8/9 and 12 hour shifts Please apply for further information...

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:
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