Lead Housing Officer - Bristol, United Kingdom - Connolly and Callaghan Group Ltd

Connolly and Callaghan Group Ltd

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About us

Connolly and Callaghan are providers of Emergency Accommodation that strive to provide each resident with a safe and comfortable place to stay whilst their statutory agency finds them a more permanent home.

We take homeless families and individuals on a temporary and emergency basis.

Responsibilities:

Provide cover for the cluster when an EA Housing Officer is absent
Take part in the Evening/Weekend on Call Rota
Always interact with residents in a professional manner.
Assist with the packing of residents' belongings if required.
Be the first point of escalation for operations staff and residents in the field.
Resolve or escalate any noncompliance
Divert the 24/7 phoneline to reflect the weekly staff rota
Create and publish staff rotas consistently ontime,
Secure adequate cover for the staff rota
Allocate fleet vehicles to staff in line with rotas.
Report all staff absences to our HR manager & inform affected colleagues.
Ensure all incidents, breaches and accidents are reported to the operations team and your line manager.
Promote best practise
Train and support new members of the team
Approve timesheets for all EA Officers and Cleaners (excluding the night team).
Act as safeguarding deputy, report and escalte to managment
Support the operations manager with the holiday planning process and update relevant parties including payroll.
Approve foodbank vouchers and food parcels when requested
Have a daily presence across the portfolio to improve the quality of service provided by our operations teams.
Any other duties as reasonably requested within the scope of your role.