Customer Contact Adviser - Reigate, United Kingdom - Reigate & Banstead Borough Council

Reigate & Banstead Borough Council

Verified Company

Reigate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

REQ000772

Date posted

12/04/2023

Application closing date

28/04/2023

Location

Town Hall, Reigate

Salary

£23,901 - £25,029 per annum

Employment type

Fixed Term ( 9 months)

Contractual hours

36

Basis

Full time

Job category/type

Communications

Blank

Job description

About the Role

If you are seeking a career where Customers come first and are passionate for delivering great Customer Service then this is a fantastic opportunity to join a supportive, fun & friendly team.

Our Monday-Friday working pattern, no sales targets and technology are fundamental in supporting you to be most at your most creative, and productive.

Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.

Demonstrating that you are an innovative, supportive, positive, and flexible person, you will be able to contribute towards our 5-year plan.

What will you do?

Answer and resolve a high volume of calls from customers relating to a wide range of Council services
Deliver information in a succinct and confident manner providing options where required
Offering advice & guidance to customers via the phone and face to face
Investigate Customer enquiries
Respond to Social Media posts
Updating our website content

What will you need?

Customer Service experience ideally in a call centre environment
Great verbal & written communication skills
Ability to work well under pressure
Microsoft and Excel office skills
Full training will be given to ensure teamworking to deliver our customer contact strategy.

Staff Benefits

In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave (pro rata) and contribute 15% towards the LGPS pension scheme.

You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and 'Better' leisure centre membership.

Additional Information

Closing date: 28th April 2023

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See 'Who we are' as a Council to find out more.