Service Transition to Support Specialist - London, United Kingdom - Rio Tinto

Rio Tinto
Rio Tinto
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Transition to Support Specialist

  • Be part of a safety driven and values inclusive leadership group
  • Make your mark as part of the team setting up Rio Tinto's new, world class iron ore mine in west Africa
  • 2year fixed term contract
  • Role based in London, United Kingdom will require travelling to Guinea

About the role

_ Finding better ways to provide the materials the world needs._


Rio Tinto's Simandou Project is a new world-class iron ore exploration and mining project located in the Republic of Guinea, West Africa.

Rio Tinto's Simandou deposits are located approximately 550 kilometres south-east of Conakry, Guinea's capital, towards the southern end of the 110km long Simandou mountain range.

The Project is about to commence work on engineering and fabrication of the Ouéléba Mine Process Plant, a 60Mtpa operation extending from the ROM crushing station through to twin train load out stations.


We are looking for a
Service Transition to Support (STS) Specialist who will be responsible for providing delivery services to Major Projects in support of the Service Design and IT Operational Readiness of new or changed services introduced into Technology Platforms Operations.

This includes completing and maintaining smooth transition of identified service to Operations.


This is a great opportunity for an individual with sound knowledge of Information Systems and Technology change, release, deployment, and transition planning processes.

Reporting to the
Senior Manager IS&T and working in an exciting environment within, you will:


  • Provide guidance to Major Projects across the IS&T environment including outsource partners in the operation of the IT Operational Readiness process using a supportive and collaborative approach.
  • Develop an IT Operational Readiness Model that can be applied to future Major Projects.
  • Engage and coordinate with all stakeholders to complete the IT Operational Readiness artifacts in a timely manner to transition the project to Operations.
  • Perform a key interfacing role and encourage collaboration between the programme and project teams (Build) and operations teams as required.
  • Ensure organization wide IT Operational Readiness and Support activities adhere to standards, processes, and best practice.
  • Track, monitor, remediate and escalate where operational support is seen to not be fully or partly available within operational teams.
  • Track and report on key IT Operational Readiness Metrics for the Project
  • Identify opportunities to improve IT Operational Readiness engagement with Major Projects
  • Represent Technology Platforms Operations and the Service Management Office within Major projects

What you'll bring

  • Managing Service Transition in a large geographically dispersed organisation
  • Delivering in large global programs of work
  • Driving process participation across internal and external teams
  • Ability to work with multiple stakeholders, in multiple regions / time zones
  • Negotiating, prioritising, and executing tasks with stakeholders under tight deadlines in a global environment.
  • IT Operational Readiness (Service Transition)
  • Continuous Improvement methodologies
  • French is desirable but not required

What we offer

  • A work environment where safety is always the number one priority
  • A competitive salary package with annual cash incentive awards for eligible employees
  • Career development & education assistance to further your ambitions
  • Access top tier familyfriendly health and medical programs and pension plan
  • Wellbeing benefits
  • Generous Rio Tinto employee share program
  • Employee Assistance Program
  • Ongoing individual wellbeing support for you and your family for personal and professional matter
  • Leave for all of life's reasons (vacation/annual, paid parental, sick leave)

About Rio Tinto
Rio Tinto is a leading global mining and materials company.

We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for almost 150 years and operate with knowledge built up across generations and continents.

Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards.

But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.


Where you'll be working
Rio Tinto's global headquarters is situated in St.

James's Square, in the City of Westminster, London, on the edge of the West End, and is the site of the group's original head office.

Located over several floors, the office is truly a global hub for the business and is the base for many members of the Executive Committee.

As such, the grade II
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