Contact Centre Agent - Stoke-on-Trent, United Kingdom - Advantis

Advantis

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location - Stoke-On-Trent

Our working Hours -Monday to Friday. Rotating between 8am - 4:30pm week one, 11:30am - 8pm week two.

Salary - £21,000 + bonus

Here at Advantis we are always looking to grow our teams with talented people, just like you If you are polite, professional and tenacious then we want to hear from you.

The role:
We are looking for exceptional and motivated personalities to join our growing contact centre. As a HMCTS agent you will be acting on behalf of Her Majesty's Courts and Tribunal Services.

Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service.

Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

The Skills you'll need:

To demonstrate drive and enthusiasm
Able to project a positive and friendly attitude
Ability to listen effectively and communicate clearly over the telephone
Resilience, tenacity, and ability to working under pressure
Shows selfmotivation and is target focussed
Have GCSE Maths and English grades A-C or equivalent

The Benefits:

Bonus scheme
Up to 33 days holiday (including bank holidays) and a defined contribution pension
Employee awards, incentives and events
Employee Assistant Programme
Long service awards
Free onsite parking
The location is only a short walk from Stoke city centre and the train station