Training and Operations Manager - Guildford, Surrey, United Kingdom - apetito

Description

Are you a Catering Manager, Chef Manager or Operations Manager with commercial acumen and a passion for training?

We are looking for a Training & Operations Manager to join our healthcare team, working with the senior management team, to ensure the satisfaction of our healthcare customers.

The Training and Operations Manager will work closely with colleagues in the sales team and the wider business- including Marketing and Customer Services.

You will manage your time across a portfolio of customers: promoting the apetito brand, helping them to maximise value and efficiency from our system, deliver training and supporting with practical issues.

You will support 90+ customer accounts across Hampshire, Surrey, Sussex, Kent and London.

This could be in a rural community hospital or a large acute hospital, that feeds thousands of patients every day, so you'll enjoy variety and always bring a can-do approach.

Our customer service and collaborative approach sets us apart from our competition by adding genuine value to our customers.

apetito is the UKs leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings.

Our meals are expertly crafted by our dietitians and chefs, and then frozen to lock in the goodness.

For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.

The healthcare team are experts in the field, with a wealth of operational, managerial, and training experience and knowledge both within apetito but also from our previous roles within the healthcare industry, providing us with a thorough and empathetic understanding of our customers and enabling us to fully support their strategy and vision.

Our vision is to continually review and develop a world class training & operations package which provides invaluable and innovative support, totally exceeding our customers expectations (current and future) and therefore establishing apetito as the clear market leader for patient feeding within the NHS and the Contract Catering Sector.

We provide operational support and training, as well as advice and guidance throughout customer partnerships; ensuring the development of a custom-made proposition for each customer using a mix of products, systems, and services to deliver an outstanding dining experience to all patients.

The Training & Operations team are an integral part of the success of apetito partnerships and a key link between our customers and apetito.

You will be home-based with regular travel across the region and further afield to our head office in Wiltshire and other parts of the country so will involve early starts, late finishes and overnight stays.

About you:

Essential:
Experience of catering management
Confident presentation skills - stakeholder presentations are a regular occurrence.
Confident delivering meaningful and effective training
Proactive approach to time management and prioritisation to manage a complex workload effectively.
Project management experience

Agile communication and presentation skills - able to engage and build trust at all levels of the business, from board room to kitchen.

Good A Levels / GCSEs to support a high standard of business communication skills and basic numerical analysis.
Attention to detail with good literacy skills.

Desirable:
Experience in a hospital catering environment.
Commercial experience - reviewing contracts - understanding KPI's & SLA's
Training Experience to medium sized groups
Certification in Food Hygiene/nutrition standards
Knowledge of the healthcare market including cook freeze experience

Personal Qualities:
Demonstrates a passion for service.
Enthused by building long-term business.
Self-motivated and resilient
Pragmatic operator
A strong communicator, internally and externally: Articulate, both verbally and in writing

Good team player:

able to work with colleagues to achieve optimum results in both their own role and for the business as a whole.

Personable; Perceived as a low-pressure operator with integrity.
Diplomatic, but assertive.
Be able to command respect at all levels of the business from board room to kitchen

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.

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