Customer Service Representative - Wrexham, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Wrexham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
A global company

  • Hybrid working customer service representative

About Our Client:


This company brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on their innovative solutions to contribute to safer, cleaner and more sustainable future.

Key Responsibilities,

  • Manages the communication between the Plant and the customer.
  • Takes decisions to escalate when required to do so.
  • Ensures Master data information for all customers is accurate at all times.
  • Fully complies with the Clean Purchase Order Policy
  • Special requests from customers are managed in conjunction with Supply Chain Team and Product Managers. Decisions are taken whether to implement requests or not.
  • Management of customer's order book through to accurate invoice payment; excellent understanding of customer's requirements.
  • Supports SBS/Complaint Management with credit/debit/rebates.
  • Supports and is fully engaged in PMI interaction/discussions.
  • Manages and takes accountability for customers KPI's is able to report, and take decisions to drive improved customer results.
  • Takes decisions to drive customer improvements and satisfaction.
  • Works closely with the Plants (Site Liaisons, Planning, Quality, Labs, and Logistics)
  • Administers all orders ensuring only accurate data is transposed into the ERP system.
  • Able to discuss any necessary order changes with customers directly prior to input.
  • Handles and downloads/uploading needed to manage customers portals. Responds in customer portals in a timely manner to ensure any customer KPI's are met and satisfied.
  • Works with the relevant parties to ensure Contract Review is followed to the letter.
  • Ensures all documents are properly located in the correct drives for further inspection or for audit related purposes.
  • Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.
  • Liaises with the Pricing Team when pricing needs to be amended.
  • Able to use conversion rates and understands various UOM for order accuracy and shipments.
  • Manages outstanding payments due to inaccurate data, and controls Customer Service input for the 'Deductions Process'
  • Implements credits/debits/rebates, working closely with Complaints Management teams.
  • Has an excellent knowledge of our compliance obligations and initiates the need for export licenses as and when needed. Ensures all due diligence is carried out for compliance prior to data entry.

The Successful Applicant:


What's on Offer:


Remote Working (after completion of a 6 months onboarding program that must be completed on-site)

  • 25 days annual leave
  • Annual Bank Holidays
  • Onsite free parking
  • Remote working 3 days at home
  • Onsite 2 days
  • Grant to setup WFH Office
  • Laptop & Phone
  • Annual bonus
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