Weekend Customer Service Advisor/service - Watford, Hertfordshire, United Kingdom - Citygate Automotive Ltd

Description

We are looking for a Customer Experience Advisor to ensure that all customers and visitors are greeted, both personally and over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible
Your key responsibilities as a Customer Experience Advisor will be:

To answer and deal with telephone calls quickly and efficiently, ensuring all calls are qualified correctly and introduced to relevant personnel.

To keep reception and customer waiting area tidy, make sure used cups and rubbish are removed from the area.

We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too.

Access to our in-house training academy for everyone
Internal career progression opportunities across our various brands and locations
High street discounts
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
As a Customer Experience Advisor you will ideally have the following skills and attributes:
Excellent communication skills and a good telephone manner.
Great computer skills and the ability to multi-task.
High levels of commitment to providing the best customer care

We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

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