Senior CRM Marketing Communications Officer - London, United Kingdom - University College London

University College London
University College London
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Ref Number
B


Professional Expertise
Administration and Business Support


Department
School of Education (B16)


Location
London


Working Pattern
Full time


Salary
£38,308- £46,155


Contract Type
Fixed-term


Working Type
Hybrid (20% - 80% on site)


Available For Secondment
No


Closing Date
02-Feb-2023


About us:

We're UCL, one of the world's leading Universities and a member of the prestigious Russell Group.

We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff.

Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men.

Today UCL has over 40,000 students and 12,500 staff and is one of the world's top 10 universities.


The portfolio of the Vice-President External Engagement (VPEE) coordinates UCL's engagement with the University's external audiences, raising its profile and influence, and managing its reputation.


About the role:


We're currently hiring for interim Senior CRM Marcoms Officers to join us on a fixed term basis of a year to work on the implementation of our new CRM system (Microsoft Dynamics.) It's a great opportunity to be part of something that will be totally transformational in the way we communicate with our students and myriad other audiences.


Some of the things you'll be doing include:

  • Working closely with consultancy agencies and key teams across UCL to enable the deployment of the new CRM system
  • Working with the CRM Manager, the CRM Project team, agency partners, and ISD to scope and develop high level project work plan for the roll out of the new CRM Microsoft Dynamics
  • Identifying training requirements, and develop plans and guides for UCL's new CRM users
  • Creating, training and leading a 'superuser' group
  • Contributing to the customisation and development of the new CRM system
  • Carrying out segmentation of the database and implementation of marketing strategies
  • A/B Testing

About you:

To do this job you'll need experience working on B2B/C CRM programmes, with demonstrable ability to plan towards campaigns, test programmes and implement full CRM activities (Microsoft Dynamics, Oracle, Salesforce or similar platforms.)


You'll have previous experience of managing CRM campaigns targeted to segmented audiences, working with internal and external stakeholders, and developing impact reports.


What we offer:

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

  • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
  • Additional 5 days' annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation scheme for certain posts
  • On-Site nursery
  • Onsite gym
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme: Staff Support Service
  • Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion:

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.


These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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