Customer Care Co-ordinator - Leicester, United Kingdom - SF Recruitment (Leicester)

Description

Customer Care Coordinator

Leicester - LE19
Temporary on going
£ £13.50 per hour
Full-time, Onsite
Start ASAP
The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company.

This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.

Key Responsibilities:

• Adhere to company policies and procedures.
• Resolve inquiries promptly and efficiently, ensuring followup until resolved.
• Implement the company's Customer Care Policy.
• Manage customer emails, address issues, draft correspondence, and maintain documentation.
• Handle email correspondence professionally, escalating matters when necessary.
• Log and resolve incoming calls accurately.
• Collaborate with the Customer Care Manager to resolve defects and maintain records.
• Provide administrative support, including managing correspondence and filing.
• Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
• Coordinate with the Buying department for material procurement.

Key Requirements:

• Previous experience in a similar role is essential.
• Proficiency in Microsoft Office suite.
• Attention to detail.
• Professional telephone manner.
• Strong team player.
• Experience in the construction industry preferred but not required.

If you have the necessary skills and would like to be considered for this role, please send your CV to