Support Manager - Hemel Hempstead, Hertfordshire, United Kingdom - Trinity Estates

Description

Customer Support Team Leader position at Trinity Estates
Location – Hemel Hempstead, Hertfordshire/Hybrid
Working Hours – 09:00 – 17:15 Monday - Friday


About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage.

They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.

Trinity is part of the Trinity Property Group, an Odevo Group Company.
24 days annual leave for work-life balance.
~ Discounts on shopping and services through Perkbox.
~ Employee Assistance Programme for confidential support.
~ Hybrid and flexible work opportunities.
~ Financial support for personal development.
~ Opportunities for career growth.
~ Cycle to Work scheme for a healthy lifestyle.
~ Employee Referral Scheme for potential bonuses.

The role of Customer Support Team Leader is responsible for providing leadership and mentoring to a team of Customer Support Advisors in order to deliver first-class customer service.

Motivate the team to ensure excellent delivery of Customer Service, always leading by example.
Coach and mentor, the customer support team members and assist with escalations where required.
Recognise training needs within the team and design ideas to assist with the creation of new training packages.
To work effectively with Trinity colleagues to always ensure an excellent delivery of customer service.

Build and maintain good relationships with the other Team Leaders within the customer support department and all other departments within Trinity.

To comply with company Health & Safety Policy and ensure the customer support team are championing Trinity's values and visions.

Passion for exceptional Customer Service
Proven line management capabilities
Knowledge of the residential property management sector
Advanced knowledge of Microsoft computer packages
Line management / Leadership qualifications.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website.