Customer Service Administrator Term Time Only - Halifax, United Kingdom - Huntress

Huntress

Verified Company

Halifax, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TERM TIME ONLY

Our client is an established and expanding organisation looking for a Customer Service Administrator to join their team based in North Halifax.

This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member.

Duties will be varied but will include:

Managing to customer enquiries from initial call to final solution; delivering exceptional customer service throughout.
Getting to know products to ensure you can proactively support customers.
Identifying and assessing customer needs to exceed expectations.
Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function.
Leading individual projects; with responsibility for the coordination of events when required.
Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner.
Ensuring SLA and KPI's are met whilst maintaining the appropriate quality levels.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
General business support and customer delivery activities to enhance the overall customer experience.

You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills.

You must also have a good working knowledge of Microsoft Office and have ideally will have previous experience of CRM management.

If you are an experienced Customer Service Advisor looking for an exciting new opportunity within a fast-paced and forward-thinking company, then we would love to hear from you

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.