ServiceNow Configuration Management Engineer - Manchester, United Kingdom - LATHAM & WATKINS LLP

Description

Latham & Watkins is a global law firm consistently ranked among the top firms in the world.

The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service.

We are driven by our core values:
respect, innovation, and collaboration.
The Enterprise Configuration Management Engineer is an integral part of Lathams Technology team.

This role will be responsible for implementing, configuring, and maintaining all processes, platforms, and integrations related to configuration management, as a member of the Configuration Management Team, while taking a supporting role in communicating the goals and functions of the Configuration Management Database (CMDB) to Technology department teams.

The Engineer will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB.

Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Implementing, administering, monitoring and troubleshooting various platform components of the Configuration Management platform, including integrations with related systems.

Working with Technology Subject Matter Experts (SMEs) and process owners to gather and analyse needs, translating these into CMDB requirements, including defining the detail of a configurations relationship structures to enable meaningful impact evaluation, and the Configuration Items (CI) attributes to be tracked.

Reviewing the CMDB content and data being entered to ensure on-going data integrity, and monitoring and reviewing the CMDBs health to ensure data quality.

Supporting the day-to-day CMDB operational activities, ensuring the CMDB effectively supports the needs of other Service Management processes, e.g., Change Management.

Contributing to the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data using system management integrations.

Demonstrate knowledge of Configuration Management, IT Operations Management processes and CMDB implementation in medium to large enterprise environments.

A Bachelors degree in Computer Science, Information Systems, or related field, relevant experience may be considered in lieu of degree.

ITIL Foundation Certification (v3 or v4) or related Service Management qualification, relevant experience may be considered in lieu of a certification.

Hands-on experience supporting CMDB and Enterprise Configuration Management, preferably utilising the ServiceNow platform.
General technology systems, support, and maintenance experience, including code development, preferably in a multi-site, enterprise-scale, ITIL-based environment.

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance.

Health insurance as well as group income protection and life assurance
A pension plan
Wellness programs
Employee discounts
Additionally, we have a range of diversity programming including Global Affinity Groups.

These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services.

We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department.

Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages.

Our diversity makes us who we are.