- Previous Customer Service experience in similar role
- Excellent communication skills both written and verbal
- High degree of self-motivation
- Good IT skills
- Objection handling skills
- Good telephone manner
- Attentive to detail
- Ability to work under pressure
- Able to work to tight deadlines
- Problem-solver
- Team player
Customer Services Advisor - Kingswinford, United Kingdom - Certas Energy UK Ltd
Description
We are currently looking for a Customer Service Advisor to join our Lubricants team at Certas Lubricant Solutions based at our Main UK Distribution Warehouse in Kingswinford.
Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.
As a Customer Service Advisor, you will process customer orders and requests submitted by telephone or email. You will deal with all customer enquiries, from checking stock availability, dealing with customer technical product queries, liaising with our logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests. You will also work closely with the sales teams supporting them with administration duties such as price files, quotations, and customer onboarding of new customers.
You will work closely with our logistics and warehouse teams onsite, making sure we are providing the best service to our customers.
Were looking for:
This advert may close before the closing date, please submit your application early to avoid disappointment.
Company Information:
Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
Were proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment. This is fundamental to good business performance, and integral to our long-term business success.