Customer Support Co-ordinator - Luton, United Kingdom - Somnium

Somnium

Verified Company

Luton, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Co-ordinator

£24,000 per annum

12 Month FTC

Luton, Bedfordshire

We are recruiting for a pro-active, innovative, and experienced administrator to join the team as a Customer Support Co-ordinator in a fast-paced environment where first impressions count You will be first point of contact for all customers, nurturing thecustomer journey to ensure the best possible service is received, pricing and building quotes and supporting the field sales team.

Key Responsibilities

Log all sales activities and update CRM
First point of contact for customer enquiries
Work with relevant internal and external contacts to ensure key information is obtained
Obtain and provide pricing for products, building quotes whilst analysing margins
Liase with clients when sending quotes and follow up for feedback
Negotiate with account managers to provide best possible pricing
Build customer rapport and make time to follow up on quotes and renewals