Head of Operations - Fife, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Fife, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Currently recruiting for a Head of Operations for a permanent role

Based in Fife for a successful international business

About Our Client:

An exciting time to be joining a well established international business.

They are embarking upon a comprehensive digital transformation of the Customer Service journey, implementing digital solutions to improve customer experience and support growth plans.

Manage and develop Customer Service, Operations Support and After Sales Service for optimal customer centricity and service.
Lead the department heads, ensuring efficient operations and highperformance teams.
Monitor and secure KPI's for the departments.
Implement sustainability measures in the departments.
Optimise processes using best practices and drive customercentricity.
Oversee order management, returns, complaint handling, and service quality.
Develop annual plans and goaloriented reporting for the entire area of Operations GBI.
Stay updated on market trends to adjust service offerings accordingly.
Expand professional network and contribute to international projects within the business.

The Successful Applicant:

Essential

Leadership experience within Operations Support/Customer Support and After Sales Service.
Proven experience with leading, managing and developing teams
Demonstrated experience in coaching and training others.
Experience within change management and process management.
A genuine commercial understanding.
Excellent communication skills.

Desirable

A master degree within Business Administration or similar
Previous experience leading operations through significant digital transformation change projects
International project experience and a global mindset

What's on Offer:

Salary up to £90,000pa DOE + attractive package including up to 15% performance bonus
The role also requires a willingness to travel across the UK and Northern Europe region approximately 20 days a year.
This is a fantastic opportunity for a highly motivated and focused professional to join a position where you will work alongside experienced and passionate colleagues in a setting where knowledge is shared, and responsibility is given to those who can and will.
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Nicolle Durie
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