- Provide a professional yet welcoming service to the Estate guests and visitors at all times
- Work under the direction of the Housekeeper and/or Family members as appropriate
- Ensure the lodges and properties are prepared for occupancy for a range of visitors
- Receive and greet guests in a pleasant and professional manner when required
- Undertake all general household cleaning, tidying and laundering of bedding and linen
- Assist with the laying up, serving and cleaning at meal times
- Clean and polish silverware and brassware
- Occasionally prepare and serve breakfast to guests as required
- Undertake major cleaning projects as required
- Assist the Housekeeper and team as directed
- Complete all tasks within agreed timescales and to the agreed standards
- Ensure the highest standards of cleanliness are maintained at all times
- Work alongside and cooperate with other staff as directed, e.g. Office staff and Sporting/Maintenance team members
- Action problems and issues as they occur; escalating to management if and when necessary
- Ensure guests requirements are met appropriately
- Assist in the planning and organising of special events
- Assist with other duties as required including shopping or running general errands
- Reliable and conscientious
- Willing to work flexible working patterns
- Discreet and confidential
- Willing to undertake training as required
- Work flexibly as part of a small team
- A valid driving licence
- Integrity , be honest, fair and open
- Trust , be loyal, reliable and deliver on commitments
- Respect , be inclusive, straightforward, collaborative, caring and thoughtful.
- Delivering and maintaining the highest cleanliness standards of the Estate accommodation
- Customer satisfaction of the visiting guests and Family members when in occupancy
- Meeting timescales for preparation of the accommodation and whilst completing all time bound tasks
- Must be willing to work flexibly in accordance with the needs of the Housekeeper and team.
Seasonal Domestic - Office, United Kingdom - Grosvenor
Description
Seasonal Domestic
Reporting To
Housekeeper
Primary Location
Achfary, plus wider Reay Forest Estate where necessary
Main Purpose of Role
Under the direction of the Housekeeper, undertake the required domestic tasks necessary to maintain the high standard of cleanliness and presentation of sporting lodges and accommodation of the Reay Forest Estate.
Key responsibilities
Housekeeping duties
Essential skills and attributes
All employees must uphold the shared values of Grosvenor:
Key performance indicators
Additional information