Helpdesk Support Engineer - Egham, United Kingdom - proAV Ltd

Description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.

You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.

This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

Providing support for c450 end users, including office and remote users

Provide face to face, floor walking and remote telephone troubleshooting support to end users

Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member