Social Media Specialist - Edinburgh, United Kingdom - Trip

Trip

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Description

About Us

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Key Roles and Responsibilities

Resolve escalated customer concerns and complaints by creating positive experience through Trust Pilot and local social media;
Utilise strong communication skills to connect with customers, organisation or authorities and negotiate when necessary via social media;
Consistently followup with customers until their concerns are fully resolved;
Deep dive cases involving product or service defect and identify potential brand risk;
Assist with any ad hoc projects.

Qualifications

Previous experience in complaint handling/ escalation role, OTA experience preferred;
Strong communication skills, must be fluent or proficient in English and Spanish both written and spoken;
Strong product knowledge, excellent communication and interpersonal problem resolution skills;
Sound troubleshooting and problemsolving skills with a strong desire to achieve positive outcomes;
A sense of urgency and situational management with selfempowerment;
Able to work under tight deadlines and pressure, both independently and with others;
Able to work during weekends and public holidays.

What's more?

Extensive learning opportunities and resources to further your career
32 days holidays (including 8 bank holidays)
An Employee referral program that rewards you for inviting friends to come to work with us
Enhanced family friendly policies to support your family whatever the circumstances
Life assurance to give you peace of mind
Employee wellbeing program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
Team building activities to encourage a sense of fun and belonging
We celebrate a diversity and our cultural wealth by raising awareness and hosting events onsite

Have a good trip, and see you soon