Supervisor, Customer Service - Loughborough, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Loughborough, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

When you are part of Thermo Fisher Scientific, you will do exciting work that matters and be on a team that values performance, quality and innovation As part of a successful and growing global organization, you will be encouraged to perform at your best.

With revenues of $40 billion and dedication to advancing science by staying ahead of innovations via our industry-leading R&D investments, we give our people the resources and opportunities to make significant contributions to the world

Position Summary:

Lead, empower and drive the Export Customer Service team to provide outstanding service for Export customers
Responsible for ensuring that endtoend solutions are available to meet country/customer specific export requirements.
Hold the team accountable for providing and maintaining highlevel export compliance standards and positive customer experience that enhances the company's reputation, whilst facilitating International Trade in an efficient manner.
Ensure that proposed transactions are screened for denied persons and entities, restricted end uses and diversion.

Responsibilities:

Responsible for managing, developing and motivating a team of Export Customer Service Specialist/Coordinators that are focused on providing outstanding customer service across the EEMEA region
Supervise department daily operations
Ensure the team drive order processing & dispatch to support to our commitments to customers and help us achieve our AOP targets
Actively supervise daily activities in the department to ensure that the team adheres to customs and export compliance regulations and corporate policies
Work collaboratively with all colleagues to deliver customer centric solutions and experience.
Works closely with the Export commercial team, to ensure all customer communications are aligned with current focus and strategy
To lead a program for the maintenance & improvement of export standard operating procedures, to ensure trade compliance in accordance with current regulations and policies
Build performance development (PMD) plan for the team to ensure that quarterly and annual reviews are completed before the defined deadlines
Develop annual training and development plans for each team member
Highly skilled in encouraging and promoting a positive working environment
Willingness to meet with customers, attend exhibitions, training events and meetings (which might involve overnight stays) and be flexible with working hours to meet business needs

Minimum Requirements/Qualifications:

BSc or MSc in Business Management or relevant Export background with relevant management experience
Excellent verbal and written communication skills
High level of understanding of export trade compliance
Management skills
Prepared to travel occasionally
Strong selfmotivated individual
Proven experience in managing and prioritizing workloads within a pressured environment
Maintains composure even when faced with the most difficult or challenging situations
Have the ability to navigate through organizational boundaries