Hospitality Assistant - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking an experienced Hospitality Assistant to work for a highly prestigious office restaurant in the heart of Canary wharf London.

As a Hospitality Assistant you must have experience working as within a similar establishment, be flexible and customer focused, with an eye for detail.

We are looking for a talented, enthusiastic and experienced individual to join our dedicated catering team.

_Main Duties_

Assist Hospitality Supervisor/Manager.
Serve all customers in a professional and friendly manner, adhering to customer service standards as laid out in the Impressions Customer Service Training Programme.
To maintain a clean and tidy section at all times.
Wear correct uniform whenever on duty, including name badge.
Probe and record temperatures as required.
To ensure that all fridges & displays remain clean, tidy and fully stocked throughout service.
To prepare the dining area which may include moving and setting up furniture as required.
To follow the highest standards, both in presentation and service of the offer as a whole.
To champion consistency in the look and feel of the service delivery and service times are met.
To report any concerns / out of stock items to the supervisor/manager.
To have good communication with all team members and to understand the products, service and common goals of the business.
To provide feedback to supervisor/manager regarding any issues or suggestions for service improvement.
To make sure upselling is maximised throughout service and notify supervisor/manager of any change in prices that need to be rectified.
To inform the supervisor/manager of any illness as soon as possible.
To ensure that pantry area is ready for the start of service.
To ensure aware of daily room delivery content and service specifications.
To ensure all back up stock is available including food.
To ensure all room set ups are of a high standard and well presented.
To ensure all items clean, clear, and decals in position where appropriate.
To perform all cleaning duties as per the rota, and ensure necessary paperwork is completed.
To maintain excellent personal hygiene.
To report any hazards / equipment defects to the supervisor/manager.
To ensure you understand and follow Food Hygiene and Health & Safety protocols at all times.
To always wear protective clothing and dress according to the norms laid down by Autograph.
To attend meetings and training courses as may be necessary from time to time.
To complete all online ilearn training as requires within the set time scale.
To assist with stock takes as advised by management.
To ensure all administration concerning stock transferral or requisition is completed to required standard.
To report all breakages to the management.
To assist with the Restaurant duties and service.
To report any incidents, accidents, or other irregularities to the Catering Manager.
To carry out any reasonable request by management. Including overtime requests for evening and occasional weekend work to fit the business needs
In addition to the duties contained with this job description, the company reserves the right to require you to carry out other duties associated with your function as necessary to meet the needs of the business and Interserve.

_Person Specification_

Previous experience in a similar role, or 1 years' experience as a Hospitality Assistant
Working well within a team as well as independently
Possess excellent written and verbal communication skills
The ability to multitask and remain calm under pressure
The ability to work with speed and accuracy at all times
Excellent customer service skills
Excellent people and communication skills
Motivated by delivering a great service, with an eye for detail
High standard of personal hygiene
You will be food orientated and innovative in your ideas and suggestions
You will be skilled at using your own initiative and demonstrate an awareness of policies and procedures